frequently asked questions

Here are our most frequently asked questions, if you have quetions that are not answered here, please contact us.

General FAQs

Welcome to the General FAQs section of WellMed Bangkok Clinic, your trusted partner in healthcare. With a focus on safety, care, and high-quality medical services, we are dedicated to addressing your health concerns in a transparent and comprehensive manner. In this section, you will find answers to some of the most frequently asked questions about our clinic, services, and what you can expect during your visit. Our goal is to empower you with information, making your healthcare journey with us as smooth as possible.

Contact us:

Call Us

+66 61 787 4000

Email

info@wellmedbangkok.com

LINE

@wellmed

WhatsApp

+66 61 787 4000

WellMed Bangkok Clinic
wellmedbangkok

Thank you for considering WellMed Bangkok Clinic for your healthcare needs. We look forward to hearing from you and providing you with the highest quality care possible. Contact Us Today

Get in Touch:

We offer an appointment for 7 days a week from 9am till 6pm. You are flexible to access our services from our website, social channels or on-call. With an easy process you can select your desired treatments, refills, etc. If you’re unsure about the specific service you need, feel free to book a general consultation with a Doctor, or you can simply walk in.
Rest assured, there are no charges at the time of booking for any service. The payments are charged for the actual services provided in the clinic, so you can make your selection with confidence. Our team is always on hand to assist you once you
arrive at the clinic. Your well-being is our priority.

Yes, we have Doctors, nurses and staff who are fluent in English and are easy to communicate with.

Yes, we provide appointments for anonymous treatment. You can simply let our staff know your preference for anonymity, and there’s no requirement to provide any form of identification.

We can share your results by email, or you can pick them up at the clinic.

Yes, we accept walk-ins for all the services. However, if you want to avoid the wait, please try to book an appointment through an online booking system (website or social media platform).

No, we maintain consistent pricing and packages for both online bookings and walk-ins.

The cost of a Doctor’s consultation ranges from 700 to 1000 THB, with the price depending on the duration.

We offer the following visits services:

  • Doctor/ Nurse visit
  • Hotel/Home visit
  • 24 hour doctor visit

Certainly, we offer video and teleconsultation services as part of our commitment to providing accessible healthcare. With video and teleconsultations, you can connect with our healthcare professionals remotely, enabling you to receive medical advice, prescriptions, and guidance from the comfort of your own
location. These services are especially valuable when physical visits are not feasible or during times when you prefer the convenience of virtual healthcare consultations. Our team is here to assist you through these remote channels, ensuring you have access to quality medical care when you need it.

Yes, we are open everyday including public holidays

Yes, we provide detailed medical receipts for all the services rendered. These receipts serve as essential documentation for your records and can be used for insurance claims or other administrative purposes.Our aim is to provide you with a comprehensive and transparent record of your medical expenses for your peace of mind and convenience. If you require a medical receipt, please don’t hesitate to request one, and we’ll be happy to provide it to you.

Yes, you need to bring the followings:

  • ID/ passport
  • Drivers license
  • Photo of ID/ passport (or any id to verify)
    There are optional documents that you can bring such as
  • Insurance card/ Insurance Policy
  • Medical certificates of previous history
  • Previous prescriptions

We understand that your time is valuable, and we strive to provide efficient and timely healthcare services. It’s important to note that, on occasion, unforeseen situations like emergencies or unexpected medical needs, may occasionally cause some delays. Otherwise if you arrive on time then you can see a doctor in 5-10 min or if you are walk-in then the waiting depends on the number of queue ahead (<40min). Please be assured that our team is fully dedicated to ensuring that you receive the care you need as promptly as possible while maintaining the quality of service.

Yes, we accept insurance from local and international insurance. You can check from our website (link to the partnered insurance)

Yes, you have the flexibility to reschedule your appointment. If for any reason you won’t be able to make it on time or have an urgent matter to attend to, please don’t hesitate to inform us through any of the following platforms:

  • Website (online booking system).
  • Social media platform (line, whatsapp, messenger).
  • You can give us Call.
  • Feel free to walk-in.

You can expect a call back within a short timeframe, typically within 2 minutes or at most within 5 minutes. We understand the importance of addressing your concerns and inquiries swiftly, and our team is dedicated to ensuring you receive the assistance you need in a timely manner.

Yes, we provide after-hours care to ensure that your medical needs are met at any time. Our services include 24/7 doctor visits, which means you can access medical care around the clock, even outside of regular business hours. Whether it’s late at night, on weekends, or during holidays, our dedicated medical professionals are available to address your healthcare concerns and provide the necessary medical attention. Your well-being is our priority, and we are committed to offering comprehensive and continuous care.

To have your blood pressure checked, simply visit our clinic, and one of our experienced nurses will assist you. Upon your arrival, you can inform our reception staff or the nurse directly about your request for a blood pressure check. They will guide you to the appropriate area where the measurement will take place. The process is quick and straightforward, and our healthcare
professionals will ensure that your blood pressure is accurately and professionally assessed. If you have any questions or concerns about the procedure, please feel free to ask our staff for further information or assistance.
Your health and well-being are our top priorities, and we are here to provide the care you need.

You can schedule appointments with our doctors from 9:30 am till 5:00 pm in the evening. Please keep in mind that these hours may be subject to occasional variations or specific doctor availability, so we recommend checking our appointment scheduling system or contacting our clinic to confirm the most up-to-date information and secure your preferred appointment time. Our priority is to ensure that you receive timely and quality medical care during these hours, meeting your healthcare needs efficiently.

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