frequently asked questions

Here are our most frequently asked questions, if you have quetions that are not answered here, please contact us.

General FAQs

Welcome to the General FAQs section of WellMed Bangkok Clinic, your trusted partner in healthcare. With a focus on safety, care, and high-quality medical services, we are dedicated to addressing your health concerns in a transparent and comprehensive manner. In this section, you will find answers to some of the most frequently asked questions about our clinic, services, and what you can expect during your visit. Our goal is to empower you with information, making your healthcare journey with us as smooth as possible.

Contact us:

Call Us

+66 61 787 4000

Email

info@wellmedbangkok.com

LINE

@wellmed

WhatsApp

+66 61 787 4000

WellMed Bangkok Clinic
wellmedbangkok

Thank you for considering WellMed Bangkok Clinic for your healthcare needs. We look forward to hearing from you and providing you with the highest quality care possible. Contact Us Today!

Get in Touch:

We offer an appointment for 7 days a week from 9am till 6pm. You are flexible to access our services from our website, social channels or on-call. With an easy process you can select your desired treatments, refills, etc. If you’re unsure about the specific service you need, feel free to book a general consultation with a Doctor, or you can simply walk in.
Rest assured, there are no charges at the time of booking for any service. The payments are charged for the actual services provided in the clinic, so you can make your selection with confidence. Our team is always on hand to assist you once you arrive at the clinic.

Yes, all members of the Wellmed clinic team, including doctors, nurses, and staff, are fluent in English. You can easily communicate with them.

Yes, we provide appointments for anonymous treatment. You can simply let our staff know your preference for anonymity, and there’s no requirement to provide any form of identification.

We can share your results by email, or you can pick them up at the clinic.

Yes, we accept walk-ins for all the services. However, if you want to avoid the wait, please try to book an appointment through an online booking system (website or social media platform).

No, we maintain consistent pricing and packages for both online bookings and walk-ins.

The cost of a Doctor’s consultation ranges from 700 to 1000 THB, with the price depending on the duration.

We offer the following visits services:

Certainly, we offer video and teleconsultation services as part of our commitment to providing accessible healthcare. With video and teleconsultations, you can connect with our healthcare professionals remotely, enabling you to receive medical advice, prescriptions, and guidance from the comfort of your own
location. These services are especially valuable when physical visits are not feasible or during times when you prefer the convenience of virtual healthcare consultations. Our team is here to assist you through these remote channels, ensuring you have access to quality medical care when you need it.

Yes, we are open everyday including public holidays

Yes, we provide detailed medical receipts for all the services rendered. These receipts serve as essential documentation for your records and can be used for insurance claims or other administrative purposes.Our aim is to provide you with a comprehensive and transparent record of your medical expenses for your peace of mind and convenience. If you require a medical receipt, please don’t hesitate to request one, and we’ll be happy to provide it to you.

Yes, you can bring any document listed below, and if you don’t have the original, you can show a photo of it.

  • ID/ passport
  • Drivers license
  • Photo of ID/ passport (or any id to verify)
    There are optional documents that you can bring such as
  • Insurance card/ Insurance Policy
  • Medical certificates of previous history
  • Previous prescriptions

It usually takes 5-10 minutes for a scheduled appointment. For walk-ins, the waiting time is around 10-30 minutes, with potential variations during peak hours. Please rest assured that we are dedicated to provide prompt and quality services. Our goal is to make your visit as seamless as possible.

Yes, we accept insurance from local and international insurance. You can check from our website (link to the partnered insurance)

Yes, you have the flexibility to reschedule your appointment. If for any reason you won’t be able to make it on time or have an urgent matter to attend to, please don’t hesitate to inform us through any of the following platforms:

  • Website (online booking system).
  • Social media platform (line, whatsapp, messenger).
  • You can give us Call.
  • Feel free to walk-in.

You can expect a call back within a short timeframe, typically within 2 minutes or at most within 5 minutes. We understand the importance of addressing your concerns and inquiries swiftly, and our team is dedicated to ensuring you receive the assistance you need in a timely manner.

Yes, we provide after-hours care to ensure that your medical needs are met at any time. Our services include 24/7 doctor visits, which means you can access medical care around the clock, even outside of regular business hours. Whether it’s late at night, on weekends, or during holidays, our dedicated medical professionals are available to address your healthcare concerns and provide the necessary medical attention. Your well-being is our priority, and we are committed to offering comprehensive and continuous care.

Upon arrival, kindly inform our staff of your desire for a blood pressure check. Our nurse will then guide you to a designated area for the measurement, ensuring an accurate assessment. It’s important to note that blood pressure can vary throughout the day and on different days. External factors such as caffeine intake, inadequate rest, or recent physical activity may influence readings. It is advisable to sit comfortably for 5-10 minutes before the measurement. Obtaining multiple readings on different days is also beneficial for a comprehensive assessment of your blood pressure.

You can schedule appointments with our doctors from 9:30 am till 5:00 pm in the evening. Please keep in mind that these hours may be subject to occasional variations or specific doctor availability, so we recommend checking our appointment scheduling system or contacting our clinic to confirm the most up-to-date information and secure your preferred appointment time. Our priority is to ensure that you receive timely and quality medical care during these hours, meeting your healthcare needs efficiently.